We are a fast-paced, growing heart and vascular clinic that is seeking a Centralized Scheduler.
The ideal candidate is highly motivated, organized, and detail-oriented with a strong ability to multitask.
As a Centralized Scheduler, you will be responsible for managing a high volume of calls from patients needing to schedule appointments as new patients, for a follow-up visit, and/or a reschedule.
In addition, the candidate will be cross-trained as a medical receptionist.
Essential Functions of the Role:
Serves as the first contact for patient care by scheduling and confirming patient appointments, follow-up testing, check-ups, and physician referrals via telephone
Managing multiple incoming calls and competing domains
Creates a welcoming environment by answering telephones and directing calls to appropriate staff
Assists with patient check-in and check-out
Collects and accurately verifies patient insurance and demographic information for new and existing patients
Effectively handles multiple calls at one time.
Meets the needs of our patients by compiling and recording medical charts, reports, and correspondence
Interview patients to complete insurance and privacy forms in a timely and accurate manner
Minimum Qualifications:
Strong communication skills to converse clearly over the telephone and in person
Demonstrates an ability to organize and prioritize a variety of tasks and multiple demands
Attends to detail as it relates to scheduling patients correctly and communicates scheduling difficulties with the team.
Strong technological skills, such as using word processing, excel spreadsheets, and advanced EMR systems to track data and schedule appointments.
Ability to identify issues and resolve problems in a timely manner; use reason even when dealing with emotional topics; effectively manage patients who may be upset or stressed
Demonstrate strong interpersonal skills, listen to patient's needs, and possess a friendly and outgoing demeanor
Desired Qualifications
1-2 years experience in managing high-volume calls
Preferred knowledge of GEMMS and proficient in using Microsoft Office 365 to include Word and Excel
Travel Requirements
Travel to local offices may be required at times.
Physical Requirements
This position requires a full range of body motion.
While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
Work Environment
Work is performed in a typical medical clinic and/or business office environment.
Equal Employment Opportunity Statement
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary and Benefits
Full-time, non-exempt position.
Competitive compensation and benefits package to include 401K; a full suite of medical, dental, and ancillary benefits; paid time off, and much more.
The statements contained herein are intended to describe the general nature and level of work performed by the Centralized Scheduler but are not a complete list of the responsibilities, duties, or skills required.
Other duties may be assigned as business needs dictate.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
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