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Posted : Monday, April 01, 2024 07:18 AM
SALARY: :$38.
1053 - $47.
4544, Hourly (DOE&Q) EXEMPT OPENING DATE: 12/12/2023: CLOSING DATE: :Continuous until :filled:.
: : JOB SUMMARY: Plans, coordinates and manages the operations and activities of the City’s Central Collection Division of Finance; oversees the collection efforts and delinquency controls of the City, ensuring money owed is billed and received correctly and promptly; addresses and resolves customer billing and payment issues; and supervises assigned personnel.
SUPERVISION RECEIVED AND EXERCISED: Receives administrative direction from the Director of Finance.
Exercises direct supervision over technical and administrative staff in the Central Collection Division.
EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES: - Essential and other important duties and responsibilities may include, but are not limited to, the following: Manages and coordinates the daily operations of Central Collections, which includes the receipt and deposit of all funds owed the City, including water and sewer payments, miscellaneous account billing and collection on delinquent accounts.
Leads and/or participates in the development, implementation, administration, review and revision of policies and procedures for area of responsibility.
Hires, trains, supervises and evaluates the performance of assigned personnel.
Addresses and facilitates the timely resolution of issues pertaining to billing and collection of customer accounts; works closely with the Water Customer Service Division to address issues related to Water and Sewer accounts.
Ensures proper preparation and delivery of letters, notices and other communications regarding delinquent accounts; keeps the Finance Director and other City Officials apprised on status of delinquent accounts.
Works closely with the City Attorney’s office to pursue all avenues of collection, including, but not limited, to the filing of liens where appropriate.
Maintains the miscellaneous billing and receipting software; establishes billing criteria; coordinates and/or provides related staff training and assistance to internal staff as well as outlying departments.
Participates in the development, implementation and administration of banking and credit card arrangements necessary to accept customer payments in a variety of methods.
Develops, prepares and maintains various reports and correspondence, including City Council agenda items, and other monthly and annual financial and collection reports.
Ensures the security and privacy of customer information and files.
Perform other related duties as assigned.
QUALIFICATIONS : Knowledge of:: Principles and practices related to customer billing, receipts and collections.
Generally accepted accounting principles as applied to municipalities.
Customer service standards and protocols.
Supervisory principles, practices and methods.
Applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Statistical methods and data analysis.
Ability to:: Communicate effectively, both orally and in writing.
Must possess excellent leadership and persuasive skills.
Establish and maintain effective working relationships with City officials, staff and the public.
Work with a team and independently.
Establish timelines and meet deadlines.
Be proficient in analyzing problems, identifying alternative solutions, and project consequences.
Plan work and establish priorities.
Collect, summarize, analyze and report on numerous types of municipal administrative data.
Demonstrate proficiency in the use of Microsoft Word, Excel and other relevant software.
Maintain mental capacity which allows the capability of: - exercising sound judgment and rational thinking under stressful circumstances - evaluate various options and alternatives and choose an appropriate and reasonable course of action - prepare complex policies and recommendations - effectively supervise personnel - operate effectively in an economically and culturally diverse environment.
Maintain effective audio-visual discrimination and perception needed for: - making observations - reading and writing - operating necessary and assigned equipment - communicating with others.
Maintain physical condition which will allow the capability to perform the following: - sitting for extended periods of time, standing walking, bending and reaching - lifting of objects up to 15 pounds.
EXPERIENCE AND TRAINING GUIDELINES: - Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.
A typical way to obtain the knowledge and abilities would be: Experience : Five (5) years of increasingly responsible experience in collection and credit work, with at least one (1) year in a supervisory or managerial position is strongly preferred.
Training:: Possession of a bachelor’s degree from an accredited college or university in Accounting, Finance or related field is required.
Collection Manager - Finance - Posting #21-12R.
: CITY OF PORT ARTHUR: Attn: Hiring Manager P.
O.
Box: 1089: Port Arthur, Texas 77641-1089: (EEO/AA/V/F/RC/H) The City of Port Arthur is an Equal Employment Opportunity Employer:
1053 - $47.
4544, Hourly (DOE&Q) EXEMPT OPENING DATE: 12/12/2023: CLOSING DATE: :Continuous until :filled:.
: : JOB SUMMARY: Plans, coordinates and manages the operations and activities of the City’s Central Collection Division of Finance; oversees the collection efforts and delinquency controls of the City, ensuring money owed is billed and received correctly and promptly; addresses and resolves customer billing and payment issues; and supervises assigned personnel.
SUPERVISION RECEIVED AND EXERCISED: Receives administrative direction from the Director of Finance.
Exercises direct supervision over technical and administrative staff in the Central Collection Division.
EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES: - Essential and other important duties and responsibilities may include, but are not limited to, the following: Manages and coordinates the daily operations of Central Collections, which includes the receipt and deposit of all funds owed the City, including water and sewer payments, miscellaneous account billing and collection on delinquent accounts.
Leads and/or participates in the development, implementation, administration, review and revision of policies and procedures for area of responsibility.
Hires, trains, supervises and evaluates the performance of assigned personnel.
Addresses and facilitates the timely resolution of issues pertaining to billing and collection of customer accounts; works closely with the Water Customer Service Division to address issues related to Water and Sewer accounts.
Ensures proper preparation and delivery of letters, notices and other communications regarding delinquent accounts; keeps the Finance Director and other City Officials apprised on status of delinquent accounts.
Works closely with the City Attorney’s office to pursue all avenues of collection, including, but not limited, to the filing of liens where appropriate.
Maintains the miscellaneous billing and receipting software; establishes billing criteria; coordinates and/or provides related staff training and assistance to internal staff as well as outlying departments.
Participates in the development, implementation and administration of banking and credit card arrangements necessary to accept customer payments in a variety of methods.
Develops, prepares and maintains various reports and correspondence, including City Council agenda items, and other monthly and annual financial and collection reports.
Ensures the security and privacy of customer information and files.
Perform other related duties as assigned.
QUALIFICATIONS : Knowledge of:: Principles and practices related to customer billing, receipts and collections.
Generally accepted accounting principles as applied to municipalities.
Customer service standards and protocols.
Supervisory principles, practices and methods.
Applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Statistical methods and data analysis.
Ability to:: Communicate effectively, both orally and in writing.
Must possess excellent leadership and persuasive skills.
Establish and maintain effective working relationships with City officials, staff and the public.
Work with a team and independently.
Establish timelines and meet deadlines.
Be proficient in analyzing problems, identifying alternative solutions, and project consequences.
Plan work and establish priorities.
Collect, summarize, analyze and report on numerous types of municipal administrative data.
Demonstrate proficiency in the use of Microsoft Word, Excel and other relevant software.
Maintain mental capacity which allows the capability of: - exercising sound judgment and rational thinking under stressful circumstances - evaluate various options and alternatives and choose an appropriate and reasonable course of action - prepare complex policies and recommendations - effectively supervise personnel - operate effectively in an economically and culturally diverse environment.
Maintain effective audio-visual discrimination and perception needed for: - making observations - reading and writing - operating necessary and assigned equipment - communicating with others.
Maintain physical condition which will allow the capability to perform the following: - sitting for extended periods of time, standing walking, bending and reaching - lifting of objects up to 15 pounds.
EXPERIENCE AND TRAINING GUIDELINES: - Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.
A typical way to obtain the knowledge and abilities would be: Experience : Five (5) years of increasingly responsible experience in collection and credit work, with at least one (1) year in a supervisory or managerial position is strongly preferred.
Training:: Possession of a bachelor’s degree from an accredited college or university in Accounting, Finance or related field is required.
Collection Manager - Finance - Posting #21-12R.
: CITY OF PORT ARTHUR: Attn: Hiring Manager P.
O.
Box: 1089: Port Arthur, Texas 77641-1089: (EEO/AA/V/F/RC/H) The City of Port Arthur is an Equal Employment Opportunity Employer:
• Phone : NA
• Location : Port Arthur, TX
• Post ID: 9015453311
